Yes. Your data is end-to-end encrypted with AES-256 at rest and TLS in transit, is never sold or used for advertising, and is never used to train AI models. AI responses run under a signed HIPAA Business Associate Agreement. See our privacy and security tips for practical steps you can take to protect your account.
Anyone with U.S. health insurance who wants help understanding claims, bills, denials, costs, or which plan to choose during open enrollment.
No. mhico helps you understand your insurance, claims, and coverage in plain language. It does not provide medical advice, diagnoses, legal advice, or guarantees.
The AI companion is configured with accurate knowledge of U.S. health insurance regulations, standard billing and coding practices, and how coverage rules are applied by insurers in practice. Its explanations reflect how the system actually works, not general guesses. When you connect your health plan, it also draws on your actual benefits and claims data for more precise answers. As with any tool, we recommend using mhico as a starting point and verifying important decisions with your insurer or a licensed professional.
No. We never make automatic submissions to insurers. We can help you draft appeal and dispute letters, but you stay in control and decide what to send.
Yes. You can close your account and request deletion of all your data at any time. See our privacy policy for full details.
Email us any time at julia@mhico.ai. Use the same address for general questions, privacy or deletion requests, and to report an AI answer that looks inaccurate, biased, or harmful so we can review it. We reply to privacy questions and complaints within 5 business days and give a full answer within 30 days. In a medical emergency, call 911.
mhico follows the FTC Health Breach Notification Rule and state breach laws. If a breach ever affects you, we notify you without unreasonable delay and no later than 60 days after we discover it, explain in plain language what happened and how to protect yourself, and notify regulators as required. If you think your account has been broken into, email julia@mhico.ai right away. See Section 10.2 of our privacy policy for details.
